Can't See Screen / Interface

If the Elitely interface isn't visible when you expect it to be, try these steps.

Common Causes & Solutions

1. Elitely might be hidden

You can toggle Elitely's visibility using a keyboard shortcut.

Mac: Press ⌘ + '
Windows: Press Ctrl + '

2. Elitely app not running or logged in

Ensure the Elitely desktop application is running and that you are logged into your account within the app.

3. Restart the application

Sometimes a simple restart can resolve temporary glitches. Completely quit the Elitely application and then relaunch it.

Mac: Press ⌘ + Q while Elitely is active, then reopen it.
Windows: Right-click the Elitely icon in the system tray and select Quit, then restart it.

4. Meeting platform not supported or recognized

Verify that you are using a supported meeting platform (e.g., Zoom, Google Meet, Microsoft Teams) and that Elitely has the necessary permissions (like screen recording or accessibility) to interact with it.

Need More Help?

If you're still experiencing issues after trying these steps, please contact our support team for further assistance.
Email: support@elitely.co