Refund Policy
Learn about our money-back guarantee and refund process.
Our Policy
We offer a refund policy for our software subscription under specific conditions. Generally, refunds are considered if you encounter technical issues that prevent the core functionality of Elitely from working on your system, and our support team is unable to resolve the issue.
To be eligible, you typically need to report the issue within a certain timeframe (e.g., 7 days) of your initial subscription purchase and may be asked to provide details or evidence (like screenshots or screen recordings) demonstrating the problem.
Refunds are generally not provided for reasons such as changing your mind, forgetting to cancel, or dissatisfaction with AI-generated content quality (as this can be subjective and influenced by various factors).
How to Request a Refund
- Contact Support: Email our support team with your refund request.
Email: support@elitely.co - Provide Details: Include your account email, subscription details, the reason for the refund request, and any supporting information (screenshots, descriptions of the issue, steps taken to troubleshoot).
- Processing Time: We will review your request and typically process approved refunds within 5-10 business days.
Please note that processing times by banks or payment processors may vary.